Terms & Conditions

TERMS & CONDITIONS

OVERVIEW

This website is operated by Optimize Nutrition. Throughout the site, the terms “we”, “us” and “our” refer to Optimize Nutrition. Optimize Nutrition offers this website, including all information, tools, products and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website, creating an account, signing in, or purchasing something from us, you agree to be bound by these Terms & Conditions, including any additional terms, conditions and policies referenced here or available by hyperlink.

Please read these Terms & Conditions carefully before accessing or using our website. If you do not agree to these Terms & Conditions, you may not access the website or use our services.

We may update, change or replace any part of these Terms & Conditions by posting updates to this page. Your continued use of the website after changes are posted means you accept those changes.

Our store is hosted on BigCommerce. BigCommerce provides the e-commerce platform that allows us to sell products and services to you.

SECTION 1 - ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your province, state, or country of residence, or that you are the age of majority and have given consent for any minor dependents to use this website.

You may not use our products, website, or services for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction, including copyright, privacy, consumer protection, or health product regulations.

You must not transmit viruses, malicious code, or any destructive technology through the website.

A breach or violation of these Terms may result in termination or restriction of your access to our services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time, where permitted by law.

You understand that your content, excluding credit card information, may be transferred unencrypted and may involve transmissions over various networks or technical changes needed to connect networks or devices. Credit card information is encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, scrape, exploit, or misuse any part of the website, service, product listings, content, or access to the website without our express written permission.

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - CUSTOMER ACCOUNTS AND SOCIAL LOGIN

You may create or access your Optimize Nutrition customer account using your email address and password, a passwordless sign-in link, or supported third-party sign-in providers such as Google or Facebook.

If you choose to sign in using a third-party provider, that provider may share basic account information with us, such as your name and email address, so we can create or access your Optimize Nutrition customer account. Your use of that provider is also subject to that provider’s own terms, privacy policy, and account settings.

Optimize Nutrition uses BigCommerce as its e-commerce and customer account platform. Customer account information may be processed by BigCommerce and by trusted service providers that help us operate our website, checkout, authentication, fraud prevention, payment processing, shipping, analytics, marketing, and customer support.

You are responsible for keeping your account access secure. If you believe your account has been accessed without permission, please contact us.

We may suspend, restrict, or close accounts that appear to be fraudulent, abusive, unlawful, or in violation of these Terms.

SECTION 4 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We work to keep information on this website accurate, complete, and current, but errors may occur. We are not responsible if information made available on this site is inaccurate, incomplete, outdated, or contains typographical errors.

Product descriptions, images, pricing, promotions, and availability may change without notice. We reserve the right to correct errors, update information, cancel orders, or refuse orders if information on the website is inaccurate.

Any reliance on material on this website is at your own risk.

SECTION 5 - PRODUCTS, SUPPLEMENTS AND HEALTH INFORMATION

Products sold by Optimize Nutrition may include vitamins, supplements, sports nutrition products, natural health products, food products, personal care items, and related goods.

Information on this website is provided for general informational purposes only and is not medical advice. Product descriptions, blog posts, labels, ingredient information, and other content are not intended to diagnose, treat, cure, or prevent any disease.

Always read product labels, warnings, and directions before use. Consult a qualified healthcare professional before using supplements or health products, especially if you are pregnant, nursing, taking medication, have a medical condition, are under the age of majority, or are purchasing for someone with specific health needs.

We do not guarantee that any product will produce a particular result.

SECTION 6 - MODIFICATIONS TO PRODUCTS, SERVICES AND PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify, suspend, or discontinue any product, service, promotion, or part of the website at any time without notice.

We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of a product, service, promotion, or website feature.

SECTION 7 - ORDERS, PAYMENTS AND BILLING INFORMATION

When you place an order, you agree to provide current, complete, and accurate purchase and account information.

Orders are subject to product availability, payment approval, fraud prevention checks, shipping restrictions, and our acceptance. We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, incorrect pricing, product unavailability, or errors in product information.

You agree to promptly update your account and payment information so we can complete transactions and contact you as needed.

All prices are listed in Canadian dollars unless otherwise stated. Taxes, shipping fees, duties, and other charges may apply.

SECTION 8 - SHIPPING, DELIVERY, RETURNS AND REFUNDS

Shipping, delivery, return, and refund policies are described on our website and may be updated from time to time.

Delivery dates and shipping timelines are estimates only. Delays may occur due to carriers, weather, customs, inventory issues, incorrect addresses, or events outside our control.

Returns and refunds are subject to our posted policies and applicable law. Some products may be final sale or may not be returnable for health, safety, or regulatory reasons.

SECTION 9 - PROMOTIONS, DISCOUNTS AND REWARDS

Promotions, discounts, coupon codes, rewards, free gifts, and special offers may have restrictions, expiry dates, exclusions, minimum purchase requirements, or other conditions.

We reserve the right to modify, suspend, cancel, or refuse any promotion, discount, reward, or coupon code at any time, including where we suspect misuse, fraud, technical error, or abuse.

SECTION 10 - THIRD-PARTY TOOLS, LINKS AND SERVICES

We may provide access to third-party tools, links, apps, payment processors, shipping providers, login providers, review platforms, analytics tools, marketing tools, or other services that we do not own or control.

Your use of third-party services may be subject to the terms and privacy policies of those third parties.

We are not responsible for the content, accuracy, policies, security, availability, or practices of third-party websites or services.

SECTION 11 - PERSONAL INFORMATION AND PRIVACY

Your submission of personal information through the website is governed by our Privacy Policy

By using the website, creating an account, signing in, or placing an order, you acknowledge that we and our trusted service providers may collect, use, store, and process personal information as described in our Privacy Policy.

SECTION 12 - USER COMMENTS, REVIEWS AND FEEDBACK

If you submit reviews, comments, feedback, photos, ideas, suggestions, or other content, you agree that we may use, edit, publish, display, reproduce, and distribute that content in connection with our business, where permitted by law.

You agree that your submissions will not violate the rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights.

You must not submit unlawful, abusive, misleading, defamatory, obscene, offensive, or malicious content.

We may remove or refuse user-submitted content at our discretion.

SECTION 13 - PROHIBITED USES

You are prohibited from using the website or its content:

For any unlawful purpose;
To solicit others to perform or participate in unlawful acts;
To violate any laws, rules, or regulations;
To infringe upon our intellectual property rights or the rights of others;
To harass, abuse, insult, harm, defame, slander, intimidate, or discriminate;
To submit false or misleading information;
To upload or transmit viruses, malware, or malicious code;
To collect or track personal information of others without permission;
To spam, phish, scrape, crawl, or interfere with the website;
To interfere with or bypass security features of the website;
To commit fraud, payment abuse, return abuse, coupon abuse, or account misuse.

We reserve the right to terminate or restrict your use of the website for violating any prohibited use.

SECTION 14 - DISCLAIMER OF WARRANTIES

We do not guarantee that your use of the website or services will be uninterrupted, timely, secure, or error-free.

You agree that products and services are provided “as is” and “as available” unless otherwise stated by us in writing.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Some jurisdictions do not allow limitations on implied warranties, so some limitations may not apply to you.

SECTION 15 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Optimize Nutrition, its owners, employees, contractors, suppliers, service providers, affiliates, and partners will not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the website, products, services, account features, third-party services, shipping providers, or payment providers.

Our liability, if any, will be limited to the amount you paid for the product or service giving rise to the claim, where permitted by law.

SECTION 16 - INDEMNIFICATION

You agree to indemnify and hold harmless Optimize Nutrition and its owners, employees, contractors, suppliers, service providers, affiliates, and partners from any claim or demand arising out of your breach of these Terms, your violation of law, your misuse of the website, or your violation of the rights of a third party.

SECTION 17 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by law, and the unenforceable portion will be considered severed from these Terms. The remaining provisions will remain valid and enforceable.

SECTION 18 - TERMINATION

These Terms remain effective unless and until terminated by either you or us.

You may stop using the website at any time. We may terminate or restrict your access to the website or services if we believe you have violated these Terms or applicable law.

Obligations and liabilities incurred before termination will survive termination.

SECTION 19 - ENTIRE AGREEMENT

These Terms & Conditions, together with any policies or operating rules posted by us on the website, constitute the entire agreement between you and Optimize Nutrition regarding your use of the website and services.

Any failure by us to enforce a right or provision of these Terms does not constitute a waiver of that right or provision.

SECTION 20 - GOVERNING LAW

These Terms & Conditions and any separate agreements through which we provide products or services are governed by the laws applicable in British Columbia, Canada, and the federal laws of Canada, where applicable.

SECTION 21 - CHANGES TO THESE TERMS

You can review the most current version of these Terms & Conditions at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.

Your continued use of the website after changes are posted means you accept those changes.

SECTION 22 - CONTACT INFORMATION

Questions about these Terms & Conditions may be sent to Optimize Nutrition through our Contact Us page

You may also contact us through the customer support channels listed on our website.