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Shipping & Returns

Returns Policy

Customers may return most new, unopened items within 30 days of delivery for a full refund or credit. We will cover the return shipping costs if the return is a result of our error (Example: You received an incorrect or defective item). 

You should expect to receive a refund or credit within 3-5 working days of us receiving your package, however, in many cases you will receive a refund sooner. 

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. 

Shipping

We are offering free shipping over 50$ and ship your order within 24 hours after receiving full payment. The shipping time take place from 3-10 days across Canada

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Need help? We're available at1 250 751 8866 - Email us atinfo@optimizenutrition.ca
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