Shipping & Returns

We ship across Canada from Nanaimo.

Optimize Nutrition is a Nanaimo, BC store on Vancouver Island, and we ship across Canada from there.

We're pleased to offer free shipping on orders over $99.99 before tax within Canada. We aim to ship within about 24 hours of receiving your order. Transit is typically 1-7 business days Canada-wide, depending on the courier — we use the quickest available option.

Orders leave from our Nanaimo / Vancouver Island hub, so nearby addresses are often quicker. We still ship coast to coast. Canada only.

Questions? Call (250) 751-8866 or email info@optimizenutrition.ca.
Store: 440-2980 Island Hwy N, Nanaimo, BC V9T 5V4

Returns Policy

At Optimize Nutrition, our commitment is to take excellent care of our customers. If you encounter any issues with an order you placed, please contact us promptly so we can promptly address and resolve the situation. If the mistake is on our end, we assure you that we will make it right.

Customers have the option to return most new, unopened items within 30 days of delivery for a full refund or credit. In the event that the return is a result of our error (for example, if you received an incorrect or defective item), we will cover the return shipping costs.

Upon receipt of your returned package, you can expect to receive a refund or credit within 3-5 working days. In many cases, you may receive the refund sooner. To initiate a return, simply log in to your account, access the order through the "Complete Orders" link under the My Account menu, and click the "Return Item(s)" button. You will be notified via email once we have received and processed the returned item.

Sincerely,

The Optimize Team